Contact Us
Contact form
Frequently Asked Questions
Find answers to common questions about shipping and returns
We offer standard and express shipping options:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Overnight Shipping: Next business day (available for select locations)
Orders are processed within 24 hours of placement. Shipping times are calculated from the date of shipment, not order placement.
We want you to be completely satisfied with your purchase. Our return policy includes:
- Items must be unused and in original condition
- Original packaging and tags must be intact
- Items must not show signs of wear or damage
- Personalized or custom items cannot be returned
To initiate a return, please contact our customer service team with your order number and reason for return.
You have 30 days from the date of delivery to initiate a return. Here's the timeline:
- Days 1-30: Return window is open
- Day 31+: Returns are no longer accepted
- Return Processing: Once received, we'll inspect and process within 5-7 business days
We recommend initiating your return as soon as possible to ensure timely processing.
Once we receive and inspect your returned item, refunds are processed as follows:
- Inspection: 2-3 business days
- Refund Processing: 5-7 business days after approval
- Bank Processing: 3-5 business days (varies by bank)
- Total Timeline: 10-15 business days from receipt
Refunds are issued to the original payment method. You'll receive a confirmation email once your refund has been processed.